Exit Survey
 
 
Please enter your E-mail address or dispatch number (found at the top right of your service ticket)
   
 
 
 
Are you a Georgia Mechanical maintenance agreement customer?
 
Yes
 
No
 
 
 
When was the last time you have used Georgia Mechanical?
 
First time
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
 
 
Which of our services do you use? Select all that apply.
 
Maintenance agreement
 
Residential service
 
Commercial service
 
Refrigeration service
 
New construction department
 
Controls department

 
 
 
How frequently do you use our services?
 
Weekly
 
Month
 
Quarter
 
Once or twice a year
 
 
 
How would you rate your level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do you rate us on the following attributes?
Well Above Average Above Average Average Below Average Well Below Average N/A
Understanding customers' needs
Quality of work performed
Customer service
Response time
Professionalism
 
 
How likely are you to continue doing business with Georgia Mechanical?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely are you would recommend Georgia Mechanical to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How well did Georgia Mechanical keep you informed of your ongoing project?
 
Very well
 
Moderately well
 
Not well
 
Not applicable
 
 
 
How quickly did the telephone support representatives at Georgia Mechanical assist you?
 
Very quickly
 
Moderately quickly
 
Not at all quickly
 
Not applicable
 
 
 
How quickly did your salesperson respond to your needs?
 
Very quickly
 
Moderately quickly
 
Not at all quickly
 
Not applicable
 
 
 
How satisfied were you with your experience with Georgia Mechanical?
 
Very satisfied
 
Moderately satisfied
 
Not satisfied
 
Not applicable
 
 
 
Do you have any suggestions for improving our services?
   
 
100%
Thank You for you time to help us learn how to serve you better. (770) 614-9214