Exit Survey
Please enter your E-mail address or dispatch number (found at the top right of your service ticket)
Are you a Georgia Mechanical maintenance agreement customer?
Yes
No
When was the last time you have used Georgia Mechanical?
First time
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
Which of our services do you use? Select all that apply.
Maintenance agreement
Residential service
Commercial service
Refrigeration service
New construction department
Controls department
How frequently do you use our services?
Weekly
Month
Quarter
Once or twice a year
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do you rate us on the following attributes?
Well Above Average
Above Average
Average
Below Average
Well Below Average
N/A
Understanding customers' needs
Quality of work performed
Customer service
Response time
Professionalism
How likely are you to continue doing business with Georgia Mechanical?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How likely are you would recommend Georgia Mechanical to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How well did Georgia Mechanical keep you informed of your ongoing project?
Very well
Moderately well
Not well
Not applicable
How quickly did the telephone support representatives at Georgia Mechanical assist you?
Very quickly
Moderately quickly
Not at all quickly
Not applicable
How quickly did your salesperson respond to your needs?
Very quickly
Moderately quickly
Not at all quickly
Not applicable
How satisfied were you with your experience with Georgia Mechanical?
Very satisfied
Moderately satisfied
Not satisfied
Not applicable
Do you have any suggestions for improving our services?
100%
Thank You for you time to help us learn how to serve you better. (770) 614-9214
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